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Frequently Asked Questions (FAQ)

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Q: What services does Retreat Integrative WellCare LLC offer?

A: We offer a variety of alternative therapies including Initial Integrative Health Consult, Healthy Living Wellness Coach, Therapeutic Touch Healing, Lymphatic Massage, Aroma Therapy Touch, Teeth Whitening, and Reflexology.

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Q: Are there any side effects or risks associated with these therapies?

A: While our therapies are generally safe, some common side effects may include mild discomfort, irritation, or allergic reactions. We always discuss potential risks and side effects with you before starting any treatment.

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Q: Do I need a referral to receive services at Retreat Integrative WellCare LLC?

A: No, you do not need a referral. However, we recommend discussing any new treatments with your primary care provider.

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Q: How often should I come for treatments?

A: The frequency of treatments depends on your individual needs and goals. We can create a customized treatment plan during your initial consultation.

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Q: What should I do if I experience any side effects after a treatment?

A: If you experience any mild side effects, please contact us at (513) 285-8414. For any serious adverse events, please seek immediate medical attention.

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Consent Forms & Consultations


Q: What is required before my first treatment?
A: All clients must complete and sign consent forms  before their first treatment.

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Q: Why are consent forms necessary?
A: They ensure that you are informed about the procedure, potential risks, and aftercare.

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Q: How often do I need to update my consent forms?
A: Consent forms must be signed with every appointment.

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Q: How do I schedule an appointment?

A: You can schedule an appointment by calling us at (513) 285-8414 or visiting our Book Online page.

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Late Arrivals Policy

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Q: What happens if I am more than 15 minutes late?

A: If you arrive more than 15 minutes late, your service may need to be adjusted or rescheduled to accommodate the next client.

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Q: Are there any fees associated with late arrivals?

A: Yes, for services that cannot be shortened, late arrivals may result in a rescheduling fee of $25.

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Cancellation Policy

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Q: What is the required notice period for cancellations or rescheduling?

A: The required notice period for cancellations or rescheduling is at least 12 hours before the appointment.

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Q: What happens if I cancel my appointment less than 12 hours before the scheduled time?

A: Cancellations made less than 12 hours before the appointment will incur a $25 fee.

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Q: How can I cancel or reschedule my appointment?

A: To cancel or reschedule your appointment, please call us at (513) 285-8414. We do not accept cancellations or rescheduling requests via text, email, or social media DMs.

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No-Show Policy

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Q: What are the consequences of a no-show?

A: No-shows will result in a $50 charge or the loss of your prepaid deposit. Multiple no-shows may require prepayment for future bookings.

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Q: What happens if I have multiple no-shows?

A: If you have multiple no-shows, you may be required to prepay for future bookings to secure your appointment slot.

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Payment Policy

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Q: When is payment due for services?
A: Payment is due at the time of service.

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Q: What payment methods are accepted?
A: We accept cash, major credit cards, and debit cards.

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Q: Are any services eligible for HSA/FSA?
A: Yes, some services are HSA/FSA eligible.

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Q: Are payment plans available?
A: Yes, payment plans are available through Cherry and CareCredit.

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Refund Policy


Q: Are all sales final?
A: Yes, all sales on treatments and services are final.

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Q: What should I do if I’m unsatisfied with a service or experience adverse effects?
A: Please contact us within 48 hours so we can address your concerns and recommend solutions.

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